General Contractual Conditions
1.1. TAG is required to provide the Participant exclusively with the services described in this agreement (the “Agreement”), comprising the provision and delivery of lessons, the supply of the related didactic material, teaching assistance as indicated in the webpage explaining the training service purchased.
1.2. The Training Programme takes place in the Course Location or on the Platform or website indicated in the webpage explaining the training service purchased.
1.3. The Enrolment Fee must be paid, in advance, in a lump sum or in instalments, as indicated in the digital brochure which can be downloaded from the webpage explaining the training service purchased.
Except as indicated in point 8.1, enrolment by the Participant in the Training Programme is considered as being complete when the online registration form is fully completed and when this Agreement and the related unfavourable clauses are specifically approved and when the Fee indicated in point 1.3 is paid.
3. PAYMENT TERMS
3.1. Payment of the consideration, as indicated in the webpage explaining the training service purchased, must be unconditionally remitted within the specified time limits.
3.2. Failure to pay even one of the instalments of the Enrolment Fee as per the webpage explaining the training service purchased (non-payment means over 7 days have elapsed from the time limits indicated in the webpage explaining the training service purchased without payment of the related Enrolment Fee) precludes participation in the Training Programme and shall trigger loss of the Enrolment Fee and any instalments of the Fee already paid. TAG also reserves the right to seek legal redress to recover any such unpaid sums – in addition to any loss or damage – which under no circumstances whatsoever may be allocated to future training programmes.
4.1. TAG may initiate procedures to grant Scholarships in order to partially or totally cover the cost of the Enrolment Fee.
4.2. Where Scholarships are provided to totally or partially cover the cost of the Enrolment Fee, the Enrolment Fee is due and payable unless otherwise indicated in the digital brochure which may be downloaded from the web page explaining the training service purchased. The Participant undertakes to attend at least 80% of the planned lessons. Should he or she fail to do so, the Participant is under an obligation to pay the entire Enrolment Fee when requested by TAG within thirty calendar days of the end of the Training Programme.
4.3. The provision of Scholarships is at TAG’s final discretion.
4.4. In this specific case, the candidate who applies at least 3 days prior to the event through which the Scholarship covering the totality of the Attendance Fee is to be awarded, may take part in the event. The results of the selection shall be communicated within 14 days of the date on which the test is conducted.
4.5. Any Participant not awarded the Scholarship must pay the entire Attendance Fee, as indicated herein; the Participant receiving the Scholarship pays nothing other than the Enrolment Fee.
The training material delivered, including digitally, while the Training Programme is being provided, is owned by TAG. Therefore, it is prohibited for the Participant to reproduce, disseminate or make any other use of such training material, except for personal use for the training purposes related to the Training Programme.
6. WITHDRAWAL AND REFUNDS
6.1. Only if he or she is a consumer, may a Participant exercise their right of withdrawal within 14 days of the date of registration and approval of this agreement, following the instructions set out in the specific section of the site; correctly exercising their right of withdrawal authorises Participants to recover any monies already paid if the course has not yet commenced. Should the Participant have used at least one day’s training but exercises this right of withdrawal within 14 days of the registration date, he or she shall not be entitled to refund of the first instalment paid.
6.2. Exercising the right of withdrawal after the time limits referred to in article 6.1, gives no entitlement to a refund. In such case, the Participant shall be required to pay the entire Enrolment Fee. Nevertheless, the Participant shall be entitled to attend, within one calendar year of the Training Programme commencement date, the following edition of the Training Programme, if any, or another TAG Training Programme to which he or she is admitted, subject to payment of any amount to compensate for the price differential.
7. CHANGES TO THE PROGRAMME
7.1. TAG reserves the right to defer or cancel the planned Training Programme by giving notice 14 days prior to the commencement date sent to the email address indicated by the Participant, under his or her own responsibility, in the online registration form. In such case, TAG’s sole obligation shall be to refund the amount already received. Other charges and/or duties are expressly excluded.
7.2. TAG also reserves the right at its own discretion to modify the programme and/or the venue of the Training Programme and/or to replace the trainers. In such case, no monies shall be due and payable on any ground whatsoever by TAG to the person enrolled.
8. DIDACTIC REGULATIONS, ATTENDANCE, DIPLOMA
8.1. The Participant is required to fully approve the Didactic Regulations applicable to the Training Programme which shall be sent to him or her by email prior to commencement of same. Failure to approve same may preclude participation in the Training Programme and no right to a refund shall be accrued.
8.2. Attendance is mandatory. In the event that absences exceed 20%, as per the Didactic Regulations, it shall be impossible to sit the final exams and receive the related Diploma.
8.3. Upon termination of the Training Programme, TAG shall issue a Diploma – private qualification, which is not recognised by the Ministry of Education, Universities and Research – in addition to any further certification. To this end, the Participant is expected to successfully pass all exams and to duly pay the Enrolment Fee.
9.1. The projects assigned by Master partner companies and created in working parties are to be considered as being the property of TAG and the partner company. Personal projects devised and created by the Participant are to be considered as being the property of TAG and the Participant and the Participant is entitled to include them in his or her own personal portfolio.
9.2. The Participant authorises TAG to freely use, free of charge, for promotional and informational purposes and in accordance with applicable legal provisions, the documentation, theses and all other work and/or projects created or devised during the Training Programme.
9.3. By delivering, publicising and/or disseminating the Project, the Participant warrants and represents that documentation, theses, works and projects created are the result of their own personal work and, mindful of criminal sanctions in the event of false declarations, that they are the exclusive fruit of their own intellect and are not the result of infringement and/or plagiarism; they do not breach legal provisions, public order and public decency; they do not breach any third party intellectual and/or industrial property rights, be they registered or not, such as, by way of nonlimiting example, copyright, trademarks, patents, ornamental designs and utility models; they do not breach any third-party right accruing under law, agreements, customs and practices; they have been created having obtained all necessary specific authorisation and/or release forms from all persons howsoever involved in the creation of same. Accordingly, through publication, the Participant accepts full liability with regard to content, lawfulness, nature, quality and truthfulness of the works published in the media, and concurrently releases TAG and its successors and assignees from any and all liability and obligation to seek confirmation of same and/or to carry out any related checks. The Participant shall indemnify TAG and its successors and assignees and hold it harmless from and against any and all claims for indemnification and/or compensation for damages brought by third parties as a consequence of publication.
10. TRAINING PROGRAMME DELIVERED THROUGH THE PLATFORM OR WEBSITE
10.1. Should the Training Programme be delivered online on the Platform or on the website indicated in the webpage explaining the training service purchased, in order to use it, the Participant must have access, under his or her own responsibility and at his or her own cost, to internet, either directly or through instruments allowing for access to web content, and must have access to the technical resources required for connecting to internet.
10.2. At any time, TAG may interrupt access to the Platform or to the website should there be justified security reasons and/or confidentiality concerns, in such case informing the Participant as quickly as possible. The Participant acknowledges and accepts that TAG may interrupt access to the Platform or to the website without forewarning and/or may immediately terminate the Agreement should it receive a communication and/or request from any relevant administrative, arbitration or judicial authority.
10.3. Should the infrastructure, the Platform or the website made available to the Participant malfunction, TAG shall reasonably do all that it can to remedy the situation as rapidly as possible, barring cases in which breakdown is due to elements over which it has no direct control.
10.4. Under no circumstances whatsoever may the authentication credentials for the Platform or the website be transferred to or used by third parties without TAG’s permission and prior authorisation. Participants incur full liability for any consequences relating to loss of their authentication key.
10.5. Participants undertake to use the Platform or the website in accordance with applicable laws, therefore strictly refraining from: a) undertaking illicit activities through the Platform or the website; b) undertaking actions which adversely affect TAG’s image; c) undertaking actions which may cause material or intangible loss or damage to other entities of any type; d) seeking to probe, examine, penetrate or test the vulnerability of the Platform or the related authentication procedures or the website, either using passive or invasive techniques, without TAG’s express written consent; e) using the Platform or the website to breach, contravene or cause others to contravene applicable laws enacted by the Italian state or any other state.
10.6. TAG undertakes to ensure that the Platform or the website function in the best possible manner, but incurs no liability whatsoever to the Participant or to third parties, for delays, malfunctioning, suspension and/or interruption to provision of the Platform or website occasioned by causes beyond its control, such as, by way of nonlimiting example: a) unforeseeable circumstances, catastrophic events or force majeure; b) third party actions, including by TAG suppliers; c) malfunctioning or irregularities in connection to equipment in the Participant’s possession or equipment used by same; d) tampering with or intervention on the Platform or website or equipment engaged in by the Participant or by third parties who have not been authorised by TAG; e) hardware and software breakdowns and malfunctioning, be they the property of TAG and/or its suppliers.
10.7. The Participant accepts that TAG, reserves the right to suspend or interrupt access to the Platform or to the website, including without any forewarning in cases where: a) the Participant fails to comply with or breaches even one of the provisions of this Agreement; b) there are justified reasons to maintain that the Platform or website are used by unauthorised third parties; c) cases of force majeure occur or otherwise circumstances which, at TAG’s final discretion, make it necessary to perform emergency actions or actions relating to the resolution of security problems, risks for the entire network and/or for persons or things; in such case, the Platform or the website shall be restored when TAG, at its own discretion, assesses that the causes of the suspension/interruption have been removed or eliminated; d) the Participant is involved, in any capacity, in any legal or out-of-court dispute of a civil, criminal or administrative nature when such dispute relates to use of the Platform or the website under the terms of this Agreement; e) should there be justified security reasons and/or confidentiality concerns; f) should the Participant use the Platform or the website for unlawful purposes, including breach of laws governing intellectual and industrial property rights, copyright or other third-party property rights, or in a manner which is illegal or for the creation or distribution of unlawful content or otherwise by breaching applicable laws in force in Italy or in any other state. In all these cases the Participant acknowledges and accepts that it may not bring any claims against TAG on the grounds of compensation, indemnification, reimbursement or on any other grounds.
11. PROHIBITION ON ASSIGNING THE AGREEMENT
11.1. The Agreement may not be assigned, either in its entirety or partially, unless subject to a written agreement between TAG and the Participant.
12. OTHER PROVISIONS
12.1. The Participant is personally liable for any loss or damage caused in the premises hosting the Training Programme.
12.2. TAG incurs no liability for the loss of personal objects in its premises or in the premises hosting the lessons.
13. APPLICABLE LAW, ARBITRATION AND DESIGNATED LEGAL DOMICILE
13.1. This Agreement is governed by Italian Law.
13.2. The parties to this Agreement must act fairly throughout their mutual relations. The parties must inform each other in writing of any breach affecting them and, where appropriate, allow a reasonable lapse of time to remedy such breach. The parties must find a solution to objections, complaints and disputes, acting in good faith and with good will, through fair and reasonable direct communications and by engaging in negotiations. Should these attempts be to no avail, the parties shall refer any disputes, (with the sole exception of the recovery of undisputed, liquid, enforceable receivables arising as a consequence of contractual breach, regarding which the parties may, as an alternative to conciliation, apply for a standard order for payment with the relevant legal authorities) arising hereunder, to attempted conciliation as prescribed by Milan Arbitration Chamber Conciliation Service. Should the attempt fail, any disputes arising hereunder, or in relation to same, (with the sole exception of the recovery of undisputed, liquid, enforceable receivables arising as a consequence of contractual breach, regarding which the Parties may, as an alternative to conciliation, apply for a standard order for payment with the relevant legal authorities) shall be resolved – with the exception of non-fulfilment of financial obligations for which a standard order for payment must be sought – by means of arbitration in accordance with Milan Arbitration Chamber Regulations, by a single arbitrator, appointed in accordance with these Regulations. With regards to the breach of financial obligations for which a standard order for payment must be sought, Milan lawcourt shall exercise jurisdiction.
13.3. All communications and notices relating to disputes concerning non-performance of this Agreement shall be sent solely to the following addresses:
• for the Participant, the designated legal domicile indicated in the online registration form;
• for TAG: Liechtensteinstraße 111-115, 1090, Vienna ()
Version updated in May 2021